Privacy Policy

Information We Collect

We gather information that enables us to provide our services, verify your identity, and maintain the integrity of our platform. This typically includes personal details provided during account registration such as your name, date of birth, residential address, email address and telephone number. We also collect verification documentation required by law to confirm your age and identity.

Financial information is processed when you make deposits or withdrawals. We do not store complete payment card details on our systems; these are handled securely by our approved payment processors. In addition, we automatically collect technical information including your IP address, browser type, device identifiers, pages visited and the times and dates of your activity on the site.

How We Use Your Information

Your personal data is used to create and administer your account, process transactions, and allow you to participate in our bingo and casino games. We also use it to comply with licensing conditions, prevent fraud, meet anti-money laundering obligations and ensure responsible gambling standards are maintained.

Where you have given consent, we may send you personalised communications about promotions, new games or special offers that match your interests. You retain full control over these messages and can adjust your preferences or opt out at any time through your account settings.

Sharing and Disclosure

We may share your information with carefully selected third parties who perform services on our behalf, including payment processors, identity verification agencies, customer support providers and analytics partners. All such parties are bound by strict contractual obligations to protect your data and use it only for the purposes we specify.

Disclosure may also be required to regulatory bodies, law enforcement or licensing authorities when we are legally obliged to do so, or to protect the rights, property or safety of Heart Bingo Casino, our players or the wider public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences and analyse how the site is used. Essential cookies cannot be disabled as they are necessary for basic operation, while analytical and marketing cookies help us improve your experience and deliver relevant content.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that restricting certain cookies may limit some features of the website.

Data Security

We take the protection of your information seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, accidental loss, misuse or disclosure. Access to personal data is restricted to authorised personnel who require it for legitimate business purposes and who are bound by confidentiality obligations.

Your Rights

You have several rights regarding your personal information, including the right to access a copy of the data we hold about you, to request correction of any inaccuracies, and in certain circumstances to ask for erasure or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, please contact our customer support team. We will respond to your request within the timescales required by law and may ask for proof of identity to protect your information.

International Data Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure suitable safeguards are in place, such as approved contractual clauses or certification schemes, to maintain the security of your information.

Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this notice or to meet legal and regulatory requirements. Once it is no longer needed, we securely delete or anonymise the data in accordance with our retention policies.

Changes to This Privacy Policy

We may update this notice from time to time to reflect changes in our practices, technology or legal obligations. The latest version will always be available on this page, and we recommend you review it periodically. Significant changes will be highlighted where appropriate.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility or by using the contact details provided on our website.